Microsoft 365 Copilot for Service is an AI-powered customer support solution designed to improve efficiency, reduce response times, and enhance customer interactions. By automating repetitive tasks, providing real-time conversation summaries, and offering AI-driven recommendations, it helps agents resolve cases faster and with greater accuracy. Integrated with Microsoft 365, Teams, and CRM systems, Copilot ensures seamless workflows, data-driven decision-making, and a better overall customer service experience.
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Microsoft 365 Copilot for Service is a cutting-edge AI assistant that redefines customer support operations by automating tasks, improving response accuracy, and enhancing agent productivity. Built for service teams, help desks, and enterprise support centers, Copilot analyzes conversations, retrieves relevant knowledge base articles, and provides AI-driven response suggestions—all in real time.
One of Copilot’s most powerful features is its conversation summarization tool, which generates instant, AI-powered case overviews for agents. This eliminates the need to sift through lengthy chat logs or emails, allowing for faster case resolution. Additionally, AI-powered ticket routing and classification ensure that customer inquiries are directed to the right agent, reducing delays and improving efficiency.
Seamlessly integrated with Microsoft 365 applications, CRM platforms, and support tools, Copilot for Service streamlines workflows, enabling customer service teams to handle high inquiry volumes while maintaining personalized interactions. Whether your team is resolving IT support tickets, managing product inquiries, or handling escalations, Copilot for Service provides intelligent automation and insights to enhance customer satisfaction.
Reduce agent workload by automating repetitive queries with AI-generated responses. Copilot intelligently suggests answers based on past interactions, knowledge base articles, and real-time context. This ensures faster, more accurate replies, reducing agent fatigue and improving response times.
Copilot automatically summarizes past interactions, providing agents with a concise overview of a customer’s inquiry, previous responses, and resolution status. This feature eliminates the need to manually review case histories, leading to quicker issue resolution and improved customer satisfaction.
By analyzing ongoing conversations and past support tickets, Copilot suggests the best solutions for customer issues. AI-powered recommendations help agents resolve cases more efficiently, reducing escalations and improving first-contact resolution rates.
Copilot works natively within Microsoft Teams, Outlook, Dynamics 365, and other CRM platforms, enabling agents to access case details, knowledge base articles, and previous customer interactions without switching between applications.
By automating follow-ups, ticket escalations, and response drafting, Copilot enables customer service teams to resolve cases faster while maintaining personalized service. AI-driven workflow automation ensures that agents can prioritize urgent cases efficiently.
Copilot actively assists agents during live chat, email, and phone interactions by suggesting responses, pulling relevant customer details, and providing troubleshooting guidance in real time.
Copilot instantly fetches relevant knowledge base articles based on customer queries, ensuring accurate and consistent information across support channels. Agents no longer have to manually search for solutions, Copilot does it for them.
Copilot’s AI-driven sentiment analysis evaluates customer tone and urgency, helping agents prioritize critical cases and respond with the appropriate level of empathy and urgency.
Automatically classifies, tags, and routes incoming support tickets based on content, urgency, and historical data. Copilot ensures that each inquiry reaches the most qualified agent, reducing wait times and improving case resolution efficiency.
Gain deep insights into response times, case resolution efficiency, and customer satisfaction trends. Copilot’s analytics dashboard provides actionable data, allowing support teams to optimize workflows and improve overall service quality.
Copilot leverages Microsoft’s secure cloud AI for real-time data analysis, automation, and continuous learning, ensuring accurate and up-to-date recommendations.
Built with GDPR, HIPAA, and ISO compliance in mind, Copilot ensures secure handling of customer data while maintaining strict access controls for sensitive support cases.
Seamlessly integrates with email, chat, and call center platforms, ensuring a consistent service experience across all customer support channels.
Define user roles and permissions to ensure that only authorized personnel can access, modify, or escalate sensitive customer cases.
Monitor agent performance, customer sentiment, and service efficiency with AI-powered analytics dashboards that provide valuable insights for continuous improvement.
Boost agent productivity, automate responses, and improve customer experiences with AI-powered service automation. Order now and take your customer support to the next level!
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